Responsible Gaming —
Your safety is our priority
At biji99 we believe that enjoyable gaming should always be controlled and mindful. Our responsible gaming tools keep you protected and help you build healthy habits.
What is Responsible Gaming?
Responsible gaming means playing within your limits, mindfully, and for enjoyment — without creating financial pressure or mental health problems.
biji99 is an entertainment platform where players in Bangladesh can safely enjoy slots, casino games, cricket betting, and much more. Our goal is to ensure every player has a healthy and enjoyable experience.
The core principle of responsible gaming is: gaming is for fun, not as a source of income. Before each session, set your budget and time limit and stick to them. Use our tools whenever you feel gaming is getting out of control.
At biji99 we actively build a culture of responsible gaming. Our support team is available 24/7 in Bengali and is ready to assist you at any time.
💡 Healthy Gaming Habits
Set a clear budget before you play and never chase losses by placing larger bets to recover lost money.
⏰ Set Time Limits
Set a time limit for each session. Take regular breaks and stop playing when you are tired or under mental stress.
🤝 Don't Hesitate to Ask for Help
If you feel gaming is becoming a problem, contact us in Bengali via our 24/7 live chat — we are here for you.
Our Protection Tools
At biji99 we want to give you full control over your gaming experience. These tools can be used at any time.
Deposit Limit
Set a limit on how much you deposit daily, weekly, or monthly. Once a limit is set it takes effect immediately. A cooling-off period applies if you wish to increase the limit.
Time-Out (Break)
If you feel you need a break, you can temporarily close your account for 24 hours up to 6 weeks. During this time you will not be able to log in or place bets.
Self-Exclusion
Choose self-exclusion for a longer-term break. Your account can be closed for a minimum of 3 months up to permanently. No promotional messages will be sent during this period either.
Loss Limit
Set a maximum amount you can lose in a given period. Once the limit is reached, betting stops automatically — until the next session.
Reality Check
Display reminders on screen at regular intervals — to remind you how long you have been playing and how much money has been transacted in the session.
Account History
View your complete gaming history and deposit and withdrawal records at any time. Stay informed and analyse your own patterns.
For Adults Only
biji99 is for players aged 21 and above only. We verify age at registration and do not approve accounts for minors. Make sure no minor you know can access this platform — use a PIN or password on your device if needed.
Recognise the Warning Signs
Problem gambling develops gradually. If the signs below appear in you or someone you know, it is time to seek help.
- Repeatedly placing larger bets to recover lost money ("chasing losses")
- Hiding your gaming habits from family or friends, or lying about them
- Spending more than your set budget and losing control
- Neglecting work, family, or other responsibilities to focus on gaming
- Feeling anxious, angry, or restless when unable to stop playing
- Continuing to game by taking on debt or spending savings
- Feeling no peace of mind or experiencing depression when not playing
Steps to Get Help
If you are experiencing problems, follow the steps below. Asking for help is a sign of courage.
Take a Break
Start by using biji99's time-out or self-exclusion feature. Temporarily close your account.
Talk to Us
Contact our support team in Bengali via 24/7 live chat. They will help you set up the right tools.
Tell Someone Close to You
Share the problem with a family member or trusted friend. Social support speeds up the recovery process.
Seek Professional Help
Consult a mental health professional if needed. Support is available in Bangladesh through the National Mental Health Helpline.
How to Play Responsibly
Following these simple rules will keep your gaming experience enjoyable and safe at all times.
✅ Budget Planning
Allocate only as much money to gaming each month as you can afford to spend on entertainment. When that amount is gone, end the session — do not try to recover lost money. biji99's deposit limit feature will help you stick to this budget.
✅ Time Limits
Decide in advance how long you will play each day. Do not keep playing during sleep or meal times. Use the time-out feature to take regular breaks and play with a fresh mind.
✅ Consider Your Mental State
Never play when you are angry, anxious, depressed, or under the influence of alcohol. Play in a healthy and calm state of mind. If the purpose of playing is to forget worries or make up for losses, that is a warning signal.
✅ For Entertainment Only
Never treat gaming as a source of income or a way to solve financial problems. It is entertainment — like watching a film or eating out. A win is a bonus; a loss is a lesson.
Our Support Team
If you are concerned about your gaming habits or need help setting up responsible gaming tools, our support team is always ready.
🎧 Contact Us for Help
Our team is by your side in Bengali — without judgment, with empathy.
Account Protection Setup
Follow the steps below to activate the protection tools on your account.
Log In to Your Account
Log in to your biji99 account and go to Profile Settings.
Open the "Responsible Gaming" Section
Click the "Responsible Gaming" tab in Settings.
Set Your Preferred Limits
Set deposit limits, loss limits, or a time-out — all changes take effect immediately.
Notify Support
If you have any issues, let us know via live chat or email — we will assist you at every step.
Frequently Asked Questions
Find answers to commonly asked questions about responsible gaming here.
Play safely, enjoy yourself
Use the responsible gaming tools at biji99 and enjoy your favourite games safely. We are here for you whenever you need help.